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TOM Design

Design the future state operating model of your business to modernize  technology and to create a new customer experience

Target Operating Model

Target Operating Model is the modernization of business processes and technologies to redesign customer experiences.  We leverage our standardized business architecture to manage key metrics.  We help our clients to assess digital maturity levels across business architecture. We co-work with our clients to identify new customer value from Voice of the Customer (VoC).  Priorities are decided based on opportunity score, digital maturity and investment portfolio mix.  Our Lean Process Model allows clients to redesign business processes and policies.

Standardized Business Architecture

We defined new customer experiences and processes for each business function leveraging standardized business architecture at a major life insurance company. 

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